Terms of Service

1. Acceptance of Terms

By accessing or using VisualBI.ai ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

VisualBI.ai provides a web-based dashboard design platform and a Power BI custom visual. Users can design report layouts, export them as .pbip files, and use the custom visual within Microsoft Power BI. Additional features include a template marketplace, collaboration tools, and export credits.

3. Accounts & Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your credentials.
• You must be at least 18 years old or have the authority to enter into a binding agreement on behalf of your organization.
• You may authenticate via email/password or third-party OAuth providers (Google, Microsoft). By using OAuth, you authorize us to access your basic profile information.
• We may send a verification email upon registration. Unverified accounts may have limited functionality.

4. Subscription & Billing

• Paid plans (Starter, Pro, Team, Enterprise) are billed on a recurring basis (monthly or yearly) as selected at checkout.
• Prices are displayed in USD and may be subject to applicable taxes.
• You may cancel your subscription at any time. Access continues until the end of the current billing period.
• Plan upgrades take effect immediately. Downgrades take effect at the next billing cycle.
• Free trial periods, if offered, convert to paid subscriptions automatically unless canceled before the trial ends.

5. Export Credits

• Each plan includes a monthly export allowance. Exports exceeding the allowance consume purchased credits.
• Purchased credits do not expire and carry over between billing periods.
• Credits are non-refundable and non-transferable between accounts.

6. License Keys & Tenant Licensing

• License keys are issued to eligible subscribers for use with the Power BI custom visual.
• Each license key is bound to a single Power BI tenant upon first use. Tenant rebinding may be requested through the dashboard.
• Tenant licenses may be purchased for client deployments. The license owner retains responsibility for compliance.
• Sharing, redistributing, or reselling license keys outside authorized use is prohibited.
• We reserve the right to revoke keys that violate these terms.

7. Marketplace

• The VisualBI Marketplace allows users to buy and sell dashboard templates.
• Sellers grant buyers a non-exclusive license to use purchased templates in their own projects.
• Sellers retain intellectual property rights to their original templates.
• Buyers may not redistribute, resell, or sub-license purchased templates.
• VisualBI retains a platform commission on marketplace sales as disclosed in the seller agreement.
• We reserve the right to remove listings that violate our content policies or intellectual property rights.

8. Refund & Cancellation Policy

• Subscription refunds are considered on a case-by-case basis within 14 days of purchase. Contact support for refund requests.
• Marketplace purchases are non-refundable once the template has been downloaded or cloned.
• Export credit purchases are non-refundable.
• Cancellations take effect at the end of the current billing period. No prorated refunds are provided for partial periods.

9. AppSource Purchases

If you purchase a license through Microsoft AppSource, the transaction is governed by Microsoft's commercial marketplace terms. Your AppSource license is validated through Microsoft's licensing API and does not require a separate VisualBI.ai license key.

10. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, or disassemble any part of the Service or custom visual.
• Attempt to circumvent license validation, rate limiting, or other security measures.
• Use the Service for any unlawful purpose.
• Interfere with or disrupt the Service infrastructure.
• Upload malicious content, templates containing harmful code, or content that infringes third-party rights.
• Create multiple accounts to abuse free tiers or promotional offers.

11. Intellectual Property

All rights, title, and interest in the Service, including the custom visual, design tools, and documentation, remain with VisualBI.ai. Your subscription grants a limited, non-exclusive, non-transferable license to use the Service. User-created content (projects, templates) remains the intellectual property of the user.

12. Limitation of Liability

To the maximum extent permitted by law, VisualBI.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.

13. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately. You may export your data before termination. Sections 11, 12, and 15 survive termination.

14. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described therein.

15. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use after changes constitutes acceptance.

17. Contact

For questions about these Terms, contact us at [email protected].